IMG_20141107_130208-EFFECTS_opt (2)General FAQ

How long will an awning last?

The fabrics that are used today typically come with a 5 year warranty. However, with proper care and maintenance, most will last much longer. The exposure that your awning receives from the elements will also affect its longevity. The galvanized steel frames that we use to create our custom residential and commercial awnings are guaranteed to last a lifetime.

What colors of awnings are available?

When you choose a fabric awning, there are more than 500 variations of solid and striped colors to choose from. Speak with one of our knowledgeable customer service agents for more information on all of the options available with our custom fabric and aluminum awnings.

Does the color affect the function of the awning?

In most cases, darker fabric awnings will provide a darker shade underneath. However, some fabrics have a lighter color on the underside compared to the topside color, providing an aesthetically pleasing effect. With regard to the effect of color with regard to temperature, while color choice will naturally have some impact, in most cases it is the type of fabric that is chose and the ventilation of the design that will have the most effect.

Will an awning keep me dry in wet weather?

Most of the fabrics that are used to create today’s awnings are considered to be water-repellent – not water-proof. They are designed to allow rain to quickly flow off of the material to keep it away from anything that is underneath the awning – even you. This allows you to enjoy your outdoor space even in inclement weather.

When should I remove my custom awning?

It is recommended for residential clients to remove fabric awnings in the winter months, as they are not designed to stand up to ice or heavy snow during the season. However, custom aluminum awnings are often able to withstand the punishing conditions of winter. Speak with our team for a free project estimate and consultation on the recommended use of our custom awnings in Southeastern Massachusetts year-round.

How durable is the support frame of my new awning?

All of the metal support frames that are custom designed by American Awning & Window are made from a high quality, long-lasting galvanized steel (does not rust). They are guaranteed to last a lifetime. An annual inspection of all connections and fasteners, as well as the overall condition of the metal itself, should be conducted and regular maintenance and care is recommended.

How much does a custom awning cost?

Because each and every aluminum or fabric awning that American Awning & Window designs, creates and installs is created to a customer’s unique specifications, prices cannot be given without first getting an on-site inspection and taking verified measurements of the location that the awning will be installed. Contact American Awning & Window for a FREE on-site project estimate that will help you to properly budget for the work you want to have done.

What if I need an odd-shaped or odd-sized awning?

You’ve come to the right place! American Awning & Window has built a solid reputation for providing quality, fully customized aluminum and fabric awning to residential and commercial clients all over Southeastern Massachusetts. We can design, create and install a truly custom awning for you that will meet your requirements and work with your unique situation.

Will an awning help me reduce my energy costs?

Yes! Awnings are very advantageous for clients who want to reduce their energy consumption and lower their monthly bill. A custom awning can create a substantial savings that will help you reduce the amount of time you use your air-conditioner in the summer and can even lower the temperature in the affected room by several degrees.

Can I get an old awning recovered?

Yes! You can replace the fabric covering in your old awning. The cost savings associated with a simple recovering project compared to a brand new installation of awning frame and other materials is approximately 55 percent. This is a great way to extend the life of your awning installation without having to buy a completely brand new set-up.

Will the color of my fabric awning fade?

Many of the materials used to create fabric awnings come with a guarantee. The industry standard is approximately one percent or less within five years, however some may guarantee the color for up to eight years.

Will the awning frame rust over time?

We exclusively use galvanized steel in our  frames and so rust is not an issue.

Is there a showroom available to view the products that you sell?

Yes! You can come by our showroom, located at 77 Tarklin Hill Road in New Bedford, Massachusetts. Come and see all of the colors, styles, fabrics, textures and options available with our custom aluminum and fabric awnings. Whether you are a homeowner, a business owner, professional consultant, designer or architect, our team of experienced and skilled designers and technicians can help you find the solution that is right for you. Give us a call at 508-995-6333 for directions, to hear our office hours or to set up an appointment for a free project estimate!

Will you need to come to my location?

Yes. Before we can give you a final quote on the products or services that you require, we must visit the location and get a verified measurement, check the structure of the building and ensure that our products could be safely and professionally installed. American Awning & Window has been serving residential and commercial clients in the Southeastern Massachusetts region for over 25 years, providing quality products and services.

When will I get a final quote?

After our team visits your location they must check the current pricing on materials to ensure that you are getting an accurate quote. Your representative will tell you when you can expect to receive the final figures, however in most cases a quote is received in 1-2 business days. Our goal is to provide a quality, accurate quote to each and every customer, taking into consideration every aspect of the job so there aren’t any surprises.

How do we get started?

Once you receive your quote and agree to the pricing and terms, contact one of our customer service representatives at our New Bedford, Massachusetts showroom to set up a time to sign or send in a contract, pay the required deposit and schedule the work to be done.

Why do I need to pay a deposit?

A deposit is required to purchase the materials needed to complete your custom order and installation. Nearly every awning that we provide, whether aluminum, fabric or canvas, is a custom order, so it is important that we begin the project by covering those costs.

How long will it take to create by custom awning?

Most orders will take about 2-4 weeks to be completed before they can be installed. Larger projects for commercial or professional clients can take longer and are usually custom designed and created for installation in phases.

Who creates my custom awnings?

American Awning & Window custom crafts each and every aluminum, fabric and canvas awning that we sell to our customers. We do all of our work on-site right here in Southeastern Massachusetts. This helps to guarantee that each job get the individual attention that it deserves so we can provide the best quality results to our clients.

Who will be installing my awning?

All installations will be done directly by American Awning & Window – we do not contract out these services. Our team has many years of experience working with, designing, customizing and installing a wide variety of awnings in just about every size, shape or style that you can imagine. You can rest assured knowing that our team of professional installers will be there every step of the way.

Commercial Awning FAQs

Is it possible to add lettering to my awning?

Yes! Speak with our design team when you order your custom awning to find out more about the different types of branding, marketing and identification lettering that can be added to your commercial awning. Awnings are a great way to add extra signage, helping your business to stand out among all the other stores on the block. The type of lettering used will depend on the type of fabric, so make sure to express any specific needs or requirements early on in the design and creation of your custom commercial awning.

Can I get a warranty on my new custom commercial awning?

Yes! Speak with a representative to find out about the various awning warranties available. Some fabrics will come with a five to eight year warranty, depending n the material used. American Awning & Window has a wide variety of colors and designs to choose from depending on your needs.

Proper Care & Maintenance FAQs

Do you have any tips for taking care of my new awning?

Providing proper care and maintenance of your custom awning can help to extend its life and keep it looking newer and fresher for a longer period of time. General maintenance should include a once-a-year cleaning and inspection to ensure that your awning is clean and in proper working condition.

Can I use a cleaner on my awning?

Yes. For general or light cleaning, you should use a light soap that does not contain a detergent, such as Woolite or Ivory Snow. For awnings that have stains or need a more thorough cleaning, you can use a mixture of soap and water plus other cleaning agents. Speak with your representative for cleaning instructions that are specific to the material and color of your fabric awning.

Can I power wash my residential or commercial awning?

Absolutely not! If you just want to rinse your awning to keep it free from dirt, dust and debris, use a garden hose on a low setting. Do not ever power wash your awning. If you want to use a professional company to clean and maintain your new awning, speak with American Awning & Window for a referral to a reputable awning service in Southeastern Massachusetts.

Storm Doors and Windows FAQ

Do I need a storm door if my home has a steel door?

A custom storm door will help to protect your home, even if you already have a steel door. Custom storm doors work to create an extra barrier to protect your home from heat loss, shielding it from wind penetration. This results in energy savings year round and can reduce the need for air conditioning in the summer months.

Do you sell custom doors that will improve the curb appeal of my home?

When you take the time to choose a custom storm door that is designed to match the entry style and overall design of your home, it can actually improve the curb appeal of your home. Speak with a designer at American Awning & Window for tips and ideas that can help you chose the best storm door for your home.

Are there any special cleaning instructions for my new vinyl windows?

We recommend that you use a natural solution of water and vinegar to clean the glass in your new vinyl windows. Ammonia cleaners and other harsh chemicals should not be used. If you have any questions about the care and maintenance of your new vinyl windows or custom storm doors, call American Awning & Window direct.

Are vinyl windows suitable for seaside conditions?

Unlike other materials, vinyl is not affected by corrosive conditions, making it the perfect choice for locations that are affected by sea spray and salt air. They are also effective in heavy industrial areas.